NICA Privacy Policy

Updated 10 October 2024

Introduction

At the National Institute of Circus Arts (NICA), we are committed to protecting your privacy and the personal information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the Australian Privacy Act 1988 (Cth) and other relevant laws and regulations. By using our website and services, you agree to the terms outlined in this policy.

1. Collection of Personal Information

We collect personal information that you voluntarily provide to us through the following means:

• Contact Form: When you submit inquiries or requests through our website’s contact form, we collect your name, email address, phone number, and any additional information you choose to provide.
• Ticketing Platform (TryBooking): If you book tickets to events through the TryBooking platform, we may collect your name, email address, phone number, and any other relevant details associated with your booking.
• NICA Rec Circus Classes (iClassPro): If you register for our public-access recreational circus classes through iClassPro, we collect your name, contact details, and any relevant class booking or registration information.
• Salesforce CRM: We collect and manage personal information through Salesforce CRM, which may include contact details, preferences, and interaction history for administrative and marketing purposes.
• Tertiary Course Applications: Information collected during applications for NICA Ed Tertiary courses is managed through Swinburne University of Technology and the Australian College of the Arts (Collarts). This information may include your name, contact details, education history, and other application-related data.

Please note that providing your personal information is voluntary. However, if you choose not to provide certain information, we may not be able to process your inquiry, booking, or application.

2. Use of Personal Information

The personal information we collect is used for the following purposes:

• Responding to your inquiries submitted through our contact form.
• Managing event bookings, ticket purchases, and associated communications via TryBooking.
• Managing registrations for public-access recreational circus classes through iClassPro.
• Managing customer relationships and communications through Salesforce CRM.
• Processing applications for NICA Ed Tertiary courses through Swinburne University of Technology and Collarts.
• Providing customer service and support.
• Sending updates, promotional materials, or event notifications, where you have consented to receive them.

We will not use your personal information for any other purpose without your consent, unless required or authorized by law.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• To TryBooking, for the purpose of managing event bookings and ticket sales.
• To iClassPro, for managing registrations and operations of public-access recreational circus classes.
• To Salesforce CRM, for managing customer relationships and communications.
• To Swinburne University of Technology and Collarts, for processing and managing NICA Ed Tertiary course applications.
• To service providers or contractors who assist us in operating our website, managing events, or providing customer support, provided that they also comply with applicable privacy laws.
• If required by law, or to protect our legal rights.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We take reasonable steps to protect the personal information we collect from misuse, loss, unauthorized access, modification, or disclosure. This includes implementing appropriate security measures and ensuring that third-party providers, such as TryBooking, iClassPro, and Salesforce CRM, maintain secure systems.

5. Access and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. If you wish to access or update your personal information, please contact us at info@nica.com.au

6. Cookies and Analytics

Our website may use cookies and analytics tools to collect information about your browsing habits. This data is used to improve website functionality and user experience. You can manage your cookie preferences through your browser settings.

7. Third-Party Websites

Our website may contain links to third-party websites, including TryBooking, iClassPro, Salesforce CRM, Swinburne University of Technology, and Collarts. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we protect your information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

National Institute of Circus Arts (NICA)
 39-59 Green Street
 Prahran VIC 3181 Australia
 
 info@nica.com.au

Front desk (+613) 9214 6975
NICA Rec team (+613) 9214 6585